Afternoon in DC

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Wow! I'm impressed that you had such a positive experience with WMATA! Must be part of the "re-training" they have given employees. I had a farecard demagnetize itself with over $50 on it. The woman at the booth would not help me at all - telling me I had to go to Metro center customer center - which I couldn't do because I couldn't get through the fare gate! I did not have a credit card at that stage (no credit rating in the US) and was forced to ask a stranger for a quarter to make up my change to buy a ticket. I was so angry by the time I got to work that I wrote a scathing complaint to wmata. Their response was to apologize for the unhelpful employee and assure me that she would be sent to "re-training"....... it still makes me laugh.

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SandyU

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SandyU
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